Professional Summary

PSM I certified Senior Business Analyst and Scrum Master with 5 plus years of experience across Retail, Digital Banking, Fintech, and SaaS. Proven track record in leading high velocity Agile teams at Tyfone, ClearTax, and ThoughtWorks. Expert in end to end requirement management (BRD and FRD), stakeholder orchestration, and optimizing Jira and Confluence workflows. Also ship full end to end websites and mobile apps using Claude Code.

Skills

• Project Management. Project timelines and scheduling, risk management and contingency planning, release management, budget and burn rate tracking, scope management (SOW adherence), resource allocation, change management.
• Scrum Master and Agile. Agile and Scrum methodologies, sprint planning and ceremonies, backlog grooming, Agile coaching, removing blockers, facilitation, continuous improvement.
• Business Analysis. Business requirements (BRD and FRD), user stories and use cases, process mapping, requirement gathering, stakeholder analysis, UAT coordination.
• Domain and Emerging Tech. Digital banking and fintech, payment systems, AI assisted business analysis, LLM prompting for product discovery.
• Tools. Jira, Confluence, Azure DevOps, Microsoft Project, Google Workspace, Trello, Asana, Balsamiq, Miro.
• Technical Awareness. SDLC, API integration (REST and SOAP), SQL (basic), CI/CD concepts, Postman, cloud infrastructure (AWS and Azure).

Work Experience

Project Lead, Digital Banking and Program Delivery · Tyfone Inc., Bengaluru · Aug 2025 to present

• Project delivery and compliance. Managed the full delivery flow from triage to final release for Salesforce integrated banking apps. Kept 6 plus US credit union clients on schedule while strictly following banking regulations.
• Stakeholder management. Primary bridge between US credit union executives and engineering teams. Handled requirements for complex features like digital payment modules and core banking integrations.
• Release coordination. Led release cycles by keeping Engineering, TPM, and Backend squads in sync. Managed cross team dependencies so production dates were hit with zero downtime.
• Process improvement and AI. Revamped the triage process using data to prioritise tickets, which cut down TAT and improved team efficiency. Currently researching AI driven sentiment analysis to get better insights from client feedback.
• Scrum Master. Ran all Scrum ceremonies and handled capacity planning. Focused on clearing blockers to keep sprint velocity consistent.

Project Manager and Business Analyst · Belzabar Software Design, Delhi · Oct 2024 to Jul 2025

• Project delivery. Managed the full lifecycle of enterprise SaaS apps for global clients. Focused on making sure the final product actually solved the client's business problem, not just checking off features.
• Requirements and alignment. Handled the heavy lifting on BRDs and User Stories. Kept devs and stakeholders on the same page to avoid mid sprint surprises.
• Risk and release. Led release planning and risk mitigation. Caught bottlenecks early, whether resource crunches or technical blockers, to stay on track for launch.
• UAT and quality. Led the UAT phase to bridge the gap between development and the end user, significantly cutting down production bugs.
• Workflow optimisation. Cleaned up Jira workflows and built custom dashboards to give leadership a clear view of team velocity and delivery predictability.

Technical Program Manager · ClearTax, Bengaluru · Dec 2023 to Sep 2024

• Executive reporting. Main reporting point for leadership. Weekly data backed updates on team health and velocity using burn-up charts for total transparency.
• Jira and process scale. Built a centralized Jira board system for 20 plus parallel initiatives, which significantly reduced time spent in status synchronisation meetings.
• Cross functional delivery. Coordinated between Design, QA, and Engineering to keep product launches on track with minimal slippage.
• Agile governance. Enabled Agile adoption across 3 internal teams by introducing Scrum ceremonies and standardised tools from scratch.

Business Analyst and Scrum Master · Thoughtworks, Bengaluru · Jan 2021 to Aug 2023

• Scope and requirements. Collaborated with stakeholders to define BRDs and user stories. Managed scope for new demands so the team stuck to the core business objectives.
• Scrum Master leadership. Led all Scrum ceremonies and daily stand ups, focused on fostering a culture of continuous improvement and removing technical blockers.
• Stakeholder communication. Central contact point for stakeholders. Managed expectations and ensured technical execution matched the product vision.

Education

• MBA in Marketing and Finance. Goa Institute of Management, 2018 to 2020. GPA 8.1.
• B.Tech in Mechanical Engineering. JNTU Anantapur, 2013 to 2017. University Topper. GPA 9.08.

Certifications

• Professional Scrum Master I, Scrum.org.
• Agile Coaching, Thoughtworks.
• Project Management Foundation, Thoughtworks.

Awards and Achievements

• University Topper at JNTU Anantapur with GPA 9.08 of 10.
• Prathiba Award from the Chief Minister of Andhra Pradesh for 98.4 percent in Board Exams.
• Client Appreciation Awards at Thoughtworks for excellence in project management.

Contact

Bengaluru, Karnataka · sathvickollu@gmail.com · +91 94917 53503 · LinkedIn